Frequently asked questions

Find what you want in the catalogue, add it to your cart and check out. You need an account to order, and checkout asks for your delivery address and how you want to pay. You can also buy in person at our shop.

Yes. Our shop is at Kazim Uddin Market, Gangachara Bazar, Gangachara, Rangpur, open every day, 10am to 9pm. You can see products in person there before buying, or buy on the spot. Online orders have the same prices and are delivered anywhere in Bangladesh.

Yes, and we would rather you asked. Call 01770-067000 or email uniquesmartbd@gmail.com with what you are trying to do, and we will point you at the right thing — or tell you honestly that we do not stock it.

You can cancel an order yourself from your account until it is shipped, as long as it has not been paid online. If you paid online, or want to change something, call 01770-067000 as soon as you can. The sooner you reach us, the more we can do.

Anywhere in Bangladesh. Delivery is nationwide on online orders, subject to product availability and courier coverage in your area.

It depends on where you are and on the courier serving that area, so we would rather give you a real answer than a general one. Call 01770-067000 with your address and we will tell you what to expect.

Yes: Tk 60 inside Dhaka and Tk 120 everywhere else. Checkout shows the charge for your address before you place the order.

Yes. We deliver anywhere in Bangladesh, and the catalogue and prices are the same wherever you order from.

Two ways: pay in full online through SSLCOMMERZ, by card, mobile banking or internet banking, or pay cash on delivery when the order arrives. At our shop you can pay in person.

Yes. Online payments go through SSLCOMMERZ over an encrypted connection. You enter your card or mobile banking details on SSLCOMMERZ's page, not ours, so we never see or store them.

Yes. Everything we list is sourced through official channels. We do not carry grey-market stock, and we do not sell refurbished units as new.

That the unit reaching you is the one the manufacturer intended for this market, rather than an import meant for somewhere else. It is the difference between a device that is supported here and one that is not.

Refurbished phones have their own category and are labelled as refurbished wherever they appear. What we will never do is sell a refurbished unit as a new one.

Warranty is set by the manufacturer and differs by brand and by product, so there is no single answer we could give honestly. If warranty matters to your decision, ask us on 01770-067000 before you buy and we will tell you what applies to that specific product.

Availability moves, especially on new releases. Email uniquesmartbd@gmail.com with the model you are after and we will tell you whether it is coming back.

Exchange is available on eligible products. The value of the device you trade in comes off the price of the new one.

It depends on the model and the condition it is in, so it is assessed per device rather than from a fixed table. Call 01770-067000 with what you are carrying and we will talk you through it.

Contact us on 01770-067000 as soon as you can and tell us what the problem is. What is possible depends on the product and its condition, and we would rather sort it out with you directly than point you at a clause.

Tell us straight away — 01770-067000, or uniquesmartbd@gmail.com with a photo if you can take one. Something arriving wrong is our problem to fix, not yours to absorb.

Call 01770-067000, email uniquesmartbd@gmail.com, or visit our shop at Kazim Uddin Market, Gangachara Bazar, Gangachara, Rangpur (open every day, 10am to 9pm). A short conversation beats a returned parcel, so please get in touch before ordering if anything is unclear.

We started in 2026. We are new, and we would rather earn the benefit of the doubt than assume it.